Refund policy

At All Things Official, we stand behind the premium quality of our raw luxury bulk hair.

Returns for cash refund or exchange may be made within 7 days of delivery.  Approved refunds will be processed back to your original payment method within 7–10 working days.

To be eligible for approval, the hair bundle must be returned in its absolute original, pristine, unaltered condition. The master factory security bindings and rubber bands at the top must be completely uncut, unraveled, and untampered with. The hair must not be installed, brushed out, co-washed, or chemically treated, and it must be returned inside its signature satin storage pouch. Returns sent to our hub without prior written approval will not be accepted. The buyer covers all return courier logistics fees to our Gauteng ground hub.

Our raw luxury bundles are deeply sanitised, steamed, and sealed at the factory for your hygiene and safety, which can leave a temporary industrial processing scent upon opening. We require all clients or their professional salon stylists  co-wash (condition-wash) the hair extensions PRIOR to loosening the top factory bindings or beginning the braiding installation. This simple, essential step completely removes factory residue, eliminates any scent, and fully activates the bouncy, true elasticity of the Deep Wave curl pattern.

Once factory bindings are loosened, co-washing must be done while the top master bands remain securely tied to maintain the bundle structure. Once the top master factory bindings are cut, untied, or loosened, the hair is permanently ineligible for a cash refund due to strict health and hygiene regulations. Once the hair is fully installed into braids, All Things Official accepts zero liability, and the item becomes completely ineligible for a refund or exchange.